We keep on our activities with an objective to continuously monitor the development of the global health services and to bring into our country internationally accepted standards, methods and practices and to actively contribute to the improvement of medicine and play a role in the training of employees at all levels in the health sector.We develop alternative business models in delivering health services and to become a leader and an exemplar in our sector with diverging practices.

Believing that it is a prerequisite for everyone to be aware of their duties, Private Medicabil Hospital obtained its ISO 9001:2008 Quality Management Certificate which provides a frame to establish patient orientation, management approach and to achieve everlasting performance improvement, following a SGS Certification Audit conducted on 1st June 2011

And in line with the same objective, all of its departments were accredited by JCI (Joint Commission International), an independent auditing company for healthcare facilities, which is a model signifying the high quality of health service and patient safety, on May 2013, on the second anniversary of its inauguration and was involved among the limited number of organizations awarded with JCI accreditation.

Our hospital that has internationally accredited its emphasis on Service Quality and Patient Safety, introduced its distinction upon its affiliation with Ranawat Orthopedic Center (ROC New York), one of the most prominent centres in its field internationally, on patient care, scientific researches and training. Additionally, we carry on contributing health trainings in all aspects and at all levels as the educational centre of Johnson & Johnson Company and Smith & Nephew.

Significance of Quality and Accreditation Certificates

Quality Management is a sine qua non for our system in our organization. Today, it is no more a satisfactory solution ”that everyone doing its best within the healthcare organizations”, to achieve objectives set forth in the health sector. Therefore, nationally and internationally recognized quality and accreditation certificates

  • Assure official recognition, both at national and international level, of the organisations providing high quality service,
  • Enables the organisation to establish an auditing mechanism which the organization take benefit of making objective self-assessments,
  • Assure that quality improvement activities and the corporate policies established in this respect are secured by auditing the managerial processes in addition to medical processes,
  • Cause the personnel take a pride in the organizations they are employed in,
  • Improve communication and team work among the personnel,
  • Prop up contribution of the personnel in the development of their organizations,
  • Enable continuous improvement in particular in patient and employee safety issues and provides the most up-to-date developments at international level be involved in the processes thanks to standards permanently improved by the accreditation organization.

Joint Commission International

Joint Commission International (JCI) is a non-profit organization established in USA in 1997 which has audited and accredited various healthcare organizations in more than 60 countries.

Turkey, with the number of hospitals, up to 37, accredited by JCI as of February 2012, takes the second rank in the world. In addition to above, 3 clinical laboratories, 1 ambulatory treatment and 1 transplantation centre are accredited making the total number of JCI-accredited organizations 42. (Website of the Ministry of Health)

JCI accreditation is recognized as the most significant methodology with the highest potential to assure standardization in patient health. JCI accreditation contains both patient and organization oriented standards for healthcare organizations. JCI develops internationally accepted standards with an intention to preclude malpractices before they become a reality and to redress existing malpractices and to provide safety, to append all developments into record and to continuously monitor conformity of and redress the changes progressing in line with the standards and performs audits for abidance of healthcare organizations to these standards and accredits those which qualify. Patient care, rights of patients and their families, easy access to health services and attention paid to patient training are considered among the standards with highest importance.

These standards are grouped under 14 main headings. International Patient Safety Goals, Access to Care and Continuity of Care, Patient and Family Rights, Assessment of Patients, Care of Patients, Anesthesia and Surgical Care, Medication Management and Use, Patient and Family Education are patient-centered standards whereas Quality Improvement and Patient Safety, Prevention and Control of Infections, Governance, Leadership, and Direction, Facility Management and Safety, Staff Qualifications and Education, Management of Information standards are among Health Care Organization Management Standards.

Its aim is to enable its noticeable commitment for continuous improvement of an organisation in order to improve the safety and quality of its care for patients, to provide safe healthcare environment and to mitigate risks encountered by patients and the personnel. Effective implementation of the stipulations of these standards provides a remarkable opportunity for the improvement of health organizations and assures establishing the basis for appropriate and sound circumstances for high level medical studies and allows patients’ rights to achieve the best conditions and furnishes the organisations considerable added values.

Furthermore, the directive put into effect by T.R. Ministry of Health aims to cause the hospitals be involved in the accreditation process and will allow our hospitals be prepared for heath accreditation system. For the time being, all the hospitals affiliated to TR Ministry of Health fulfil the criteria described in “The Directive Concerning Improvement of Corporate Quality and Performance Assessment” and maintain their activities for reorganization in line with these criteria.

Ranawat Orthopaedic Center

Indian and American Ranawat Orthopaedic Research Foundation founded in USA in 1986 and performing its activities under the chairmanship of Dr. Chitranjan Singh Ranawat is a centre located in Special Surgery Hospital in NewYork / USA which has proven itself in the world of medicine in the fields of hip and knee arthroplasty.

Private Medicabil Hospital has been awarded with affiliation with ROC in 2011 due to high quality and medical team of high level Class A arthroplasty operations performed in the hospital, its technological and medical equipments and activities and effectiveness in scientific cooperation with Ranawat Orthopaedic Center (ROC).

Arbeitsgemeinschaft für Osteosynthesefragen Spine

AOSpine Europe is an international professional society with its headquarters in Switzerland founded in 2003 dealing with spinal surgery since its foundation with its 1600 members including experts, academicians and researchers in orthopaedics and brain surgery which carry out advanced training studies on spinal surgery. Starting from 7th June 2013, Private Medicabil Hospital was recognized as the first reference centre, in Turkey, of AOSpine Europe.

Being the reference centre in Turkey of AOSpine Europe, we will be elated to offer and allow the surgeons who would apply to AOSpine Europe for one-to-one training, to have such training in Private Medicabil Hospital. And taking this occasion as an opportunity, the objective to contribute the training of healthcare personnel at all levels included in its mission would be satisfied.

An average of 450-500 cases are treated surgically in Private Medicabil Hospital by its spinal surgery team. Non-surgical treatment of spinal diseases in our hospital is carried out by our multi-disciplinary spinal surgery team backed up by our physical treatment and neurology specialists.

Our Quality Data

Within the scope of nationally and internationally recognized healthcare service standards, the accuracy of data are checked, examined and analysed by our Quality and Accreditation team through almost 50 indicators thanks to the devoted performance of the entire Medicabil team. Our process to achieve the quality indicators outcome is configured within the frame of PDCA (Plan, Do, Check, Act) cycle which is the basis of the process of our system.

Planning, doing, checking (assessment), analysing, acting, monitoring the changes and improvement are the developmental milestones of our quality cycle.

Verification method for Quality Data

Accuracy of data and outcomes are checked in monthly basis through system data verification and user data verification process taking the JCI standards into consideration.In addition, the data are verified

  • At least once a year
  • When a new bench mark is adopted (in particular clinical benchmarks designed for assessment and improvement of a crucial clinical process or outcomes of an organisation)
  • If and when the data in question would be publicized through the internet website of the organisation or through other channels
  • When an existing benchmark is modified for ex: if data collection tools or data segregation process or method is modified
  • When data source is modified for ex: when a portion of patient records are transferred to electronic environment and thus the data source is available in both electronic environment and as a hard copy
  • When data collection subject is modified for ex: if average patient age or comorbidity research protocol is changed, when new implementation guidelines become applicable or when new technologies or treatment methods become applicable, then such data are verified.
  • Due to any deviation that would discredit the accuracy of data, the relevant quality indicator of the period is either recalculated, where applicable, or the data is deemed invalid.

Each of our quality indicators are assessed within the scope of internationally recognized target values. We aim for constant improvement even if we achieve permanent conformity to the target value. Because we are aware that in our time where systems are constantly modified and improved, quality should mean continuous improvement.

“Those who survive are neither the smartest of their kind nor the strongest but only those who keep pace with change.”